When to contact support
Contact support when an issue is not solved by the page flow: login, registration, bonus terms, deposit status, withdrawal status, app access, APK verification or link confusion.
Information to prepare
Use minimal details: page route, action type, payment method, approximate MXN amount, visible status and reference if the visible channel requests it.
What not to share
Do not share password, PIN, one-time codes, card security code, wallet seed phrase or access to your email.
Payment questions
For deposits and withdrawals, check cashier first. Then contact support if the status remains unclear.
FAQ
What can I ask support about?
Account, login, registration, bonuses, app, deposits, withdrawals, cashier and site routes.
Should I share my password?
No. Never share passwords or codes.
What should I check before asking about a deposit?
Method, amount, reference and cashier status.
SOLZA Premium Mexico
Return through the verified SOLZA route, then check account, bonus, app, cashier and MXN rules before playing. 18+ | Play responsibly.
Check SOLZA route